Jason Ten-PowDec 14, 20234 min7 Trends that shaped the Customer Experience Landscape in 2023Over the last decade, Customer Experience has expanded from tactical initiative to strategic business function. Now, more than ever,...
Jason Ten-PowNov 30, 20232 minUnlocking the 5% DifferenceThriving companies excel at building Unbreakable Customer Relationships because they are more effective at utilizing their customer data....
Jason Ten-PowNov 14, 20232 minOur learnings from the CCW Executive Exchange, Nov 1-3"Empowering Agents with Real-Time Insights and Cross-Channel Journey Visibility for Efficient Call Handling"
Jason Ten-PowJul 20, 20234 minThe numbers don’t lie: how contact center analytics can grow revenue#CX #CustomerExperience #CallCenter #ContactCenter Since you’ve been reading our blog, you’ve probably noticed that we think data is a...
Jason Ten-PowJul 18, 20234 minGetting to the heart of the matter: how VoC data can improve customer experience#CX #CustomerExperience #ContactCenter #CallCenter Customer feedback surveys and focus groups have long been the standard in learning...