Jason Ten-Pow
The numbers don’t lie: how contact center analytics can grow revenue
#CX #CustomerExperience #CallCenter #ContactCenter Since you’ve been reading our blog, you’ve probably noticed that we think data is a...
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Jason Ten-Pow
- Jul 18
- 4 min
Getting to the heart of the matter: how VoC data can improve customer experience
#CX #CustomerExperience #ContactCenter #CallCenter Customer feedback surveys and focus groups have long been the standard in learning...
40
Jason Ten-Pow
- Jul 13
- 5 min
Performance or Experience? What’s more important for a contact center to monitor?
The ones to watch: KPIs that maximize contact center efficiency. #CX #customerexperience #contactcenter #callcenter Customer service...
120
Jason Ten-Pow
- Jul 11
- 3 min
Only 37% of contact centers feel they are using data-driven insights to their best advantage.
Unlocking contact center success with data-driven insights. #cx #customerexperience #contactcenters #callcenters Where would the modern...
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Jason Ten-Pow
- Jul 6
- 3 min
Why do we tell more people about bad customer service vs. good?
From operational to exceptional: how well-trained agents can attract new business #cx #contactcenter #customerexperience #callcenter...
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