The numbers don’t lie: how contact center analytics can grow revenue
#CX #CustomerExperience #CallCenter #ContactCenter Since you’ve been reading our blog, you’ve probably noticed that we think data is a...
The numbers don’t lie: how contact center analytics can grow revenue
Getting to the heart of the matter: how VoC data can improve customer experience
Performance or Experience? What’s more important for a contact center to monitor?
Only 37% of contact centers feel they are using data-driven insights to their best advantage.
Why do we tell more people about bad customer service vs. good?