Jason Ten-Pow
How to reduce the time it takes to resolve a contact center case.
Do you ever call a contact center for support and feel like you have to provide the same information multiple times to multiple agents? ...
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Jason Ten-Pow
- May 4, 2023
- 1 min
How the best contact centers successfully prevent customer defection.
The most successful contact centers have cracked the code on how to transform each customer interaction into a deeper customer...
100
Jason Ten-Pow
- May 4, 2023
- 1 min
How to build a secret knowledge base that will maximize your contact center performance.
More and more, contact center managers are being frequently asked to report the ROI for customer satisfaction improvements from the...
110
Jason Ten-Pow
- May 4, 2023
- 1 min
How to quickly transform into a customer-focused contact center.
The most successful contact centers have cracked the code on how to transform each customer interaction into a deeper customer...
260
Jason Ten-Pow
- Feb 15, 2023
- 1 min
HOW TO TRANSFORM CUSTOMER DATA INTO THE RIGHT BRAND ACTIONS?
Go beyond the useless dashboard to a customized business solution proven to support and strengthen the relationship between your brand...
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