Jason Ten-PowJul 13, 20235 minPerformance or Experience? What’s more important for a contact center to monitor?The ones to watch: KPIs that maximize contact center efficiency. #CX #customerexperience #contactcenter #callcenter Customer service...
Jason Ten-PowJul 11, 20233 minOnly 37% of contact centers feel they are using data-driven insights to their best advantage.Unlocking contact center success with data-driven insights. #cx #customerexperience #contactcenters #callcenters Where would the modern...
Jason Ten-PowJul 6, 20233 minWhy do we tell more people about bad customer service vs. good?From operational to exceptional: how well-trained agents can attract new business #cx #contactcenter #customerexperience #callcenter...
Jason Ten-PowJul 5, 20234 minIt’s time to consider AI-enabled technology as your contact center training partner.Above and Beyond: how prioritizing a Culture of learning creates contact center success #AI #CX #customerexperience #callcenter...
Jason Ten-PowJun 29, 20234 minThe secret to a positive workplace that encourages agent retention.#CX #CustomerExperience #callcenter #contactcenter Treating your team right: how prioritizing a positive work environment can encourage...