BespokeCX collects customer feedback from your website, as well as, each customer's digital journey.
It extracts key data from your multiple business tools (CMS, Web Analytics, Email Marketing and more) in order to generate a complete profile of your customer and their experience.
It analyzes this connected data and extracts precise customer knowledge to help you improve website experience and increase your revenue and profits.
bespokeCX Maximizes The Power of Your Customer Feedback
The Right Way To Measure Website Success
The Big Miss Measuring Website Success!
Website owners have moved away from measuring website success based on customer behaviors because these types of metrics miss the mark.
Traditional KPIs just don't work
How To Correctly Measure Website Success!
Tracking "Website Health" re-shapes decisions and addresses daily challenges faced to improve website experience.
How To Accurately Measure Success
Why "Website Health" Works!
Successful websites focus on "Website Health" because it shows you the right actions to take in order to improve website experience.
How to Achieve Your Most Important Goal
How To Measure Website Health!
360° website reviews accurately helps you measure your website health.
The Power of Performance & Alignment
The Power of 360° Webpage Reviews
How do you know if your team is working effectively to create effective website experiences?
While the customers’ viewpoint is most important, it is not the only perspective that matters. Feedback from the product owners' viewpoint, as well as, the website manager and content creators' perspective are key to acquiring a comprehensive understanding of what actions to take in order to improve.
As your team collaboratively applies the knowledge acquired from feedback collected from these various perspective, alignment between your team and the customers improves. The closer the alignment, the better the customer experience. Customers who feel understand are more likely to conclude that they are important to your company making them more likely to recommend your brand and re-purchase in the future.