ONLY 33% OF BRANDS ARE ABLE TO SUCCESSFULLY TRANSFORM CX DATA TO ACTIONS. THIS RESULTS IN LOWER ROI FOR CX EFFORTS.
Intel Corporation and bespokeCX
Collect/Share/Act is the secret code successful companies use to transform customer data into actions that improve brand performance and impress customers. bespokeCX integrates this code into our CX solution.
bespokeCX delivers better brand actions, ones that measurably improve customer satisfaction by helping brands collect the right customer data, then transform this data into real and actionable customer knowledge. bespokeCX integrates into your 2 most popular points of customer interaction your website and your contact center and transforms customer experience. Don’t just take our word for it!
Companies that use bespokeCX report a +10 pts increase in customer satisfaction within 12 months. The reason why is that they are able to take more precise actions that directly address the underlying customer issues that are reducing customer satisfaction. That is the benefit of bespokeCX.
Here is what Intel’s CX manager has to say about bespokeCX:
“I’m often asked who we work with to identify and execute our creative leading-edge CX initiatives. I am always happy to share that ONR's bespokeCX is that team.”
Global CX Manager