Jason Ten-PowJul 11, 20233 minOnly 37% of contact centers feel they are using data-driven insights to their best advantage.Unlocking contact center success with data-driven insights. #cx #customerexperience #contactcenters #callcenters Where would the modern...
Jason Ten-PowJan 26, 20232 minGetting customer satisfaction unstuck.How do I actually unlock the right feedback to improve my contact center customer service? The quickest way to improve customer...