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Is your Customer Data failing to solve your business challenges?

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bespokeCX demystifies Customer Experience by connecting your many customer data sources, unlocking Customer knowledge, and recommending actions for quantifiable improvement to your CX efforts. 

Here is how our customer feel about bespokeCX!

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bespokeCX alerts me to growing CX problems before they permanently rupture customer relationships.

bespokeCX makes sure the investments I am making to collect customer data are leading to improved actions that save my company money and time!

The 4 keys ways bespokeCX helps

Our Customer Data Platform does the heavy lifting so you don’t have to. This frees up your team to focus on making more of the right decisions and taking more of the right actions.

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CONNECT

Connects customers’ behavior data with feedback and integrates it with your CRM and CMS data which allows for a holistic investigation of your CX.

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ADVISE

Findings are summarized and prioritized before you receive an easy-to-understand email that advises you about the right steps to take for enhancing CX across your various touchpoints.

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ANALYZE

The latest technologies including AI analyzes your connected data to quickly and efficiently identify the actions that will maximize CX success.

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TRACK

Assign tasks to your teams with confidence because bespokeCX tracks actions, monitors progress, and reports the positive customer impact that your decisions have on CX.

Improve the decisions and actions of your customer-facing teams

Our Customer Data Platform does the heavy lifting so you don’t have to. This frees up your team to focus on making more of the right decisions and taking more of the right actions.

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INBOUND SALES

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DIGITAL MARKETING

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CUSTOMER SUPPORT

Still struggling to decide whether to build or buy the right solution?

bespokeCX introduces the preferred 3rd option, partner and get the customized solution you need at a price you can afford!  Our Customer Data Platform is modular so you can choose exactly what you want and then we customize it to fit your unique needs. You get all of this without the big price tag.

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Learn more about how our 5 key modules will help you improve your customer knowledge, decision-making and actions.

Journey Tracking

Automated Case Reviews

CX Performance

Agent Management

Actions & Events

What Our Customers Have To Say

Intel's Enterprise Website Leader

Mike Moreno
Enterprise Website Owner

"Using bespokeCX allows me to quickly identify top pain areas and formulate hypotheses and action plan based on customer feedback. What used to take me weeks to compile now takes 1-2 hours."

Intel's Digital Analytics Consultant

Sam Ashley
Digital Analytics Consultant

“I have relied on ONR's bespokeCX team for a variety of projects, from nimble ad hoc requests to a full-blown interactive, data-driven portal development. Many partners can get stuck telling only what happened in the past. bespokeCX moves the conversation forward detailing how to improve the customer journey with practical, actionable steps.”

Intel's Global Customer Experience Manager

James Varnado
Global CX Manager

“I’m often asked who we work with to identify and execute our creative leading-edge CX initiatives. I am always happy to share that ONR's bespokeCX is that team.”

Trusted by the best to
deepen customer relationships

Deloitte
McDonald's
Pizza Hut
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Palo Alto Networks
Allergan
Disney
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