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bespokeCX Videos

Team Health

Team Health

Measures your team`s overall performance delivering outstanding customer experience.

Employee Health

Employee Health

Ranks each employee`s ability to deliver outstanding customer experience.

Employee Loyalty

Employee Loyalty

Identifies the employees most likely to voluntarily exit the company over the next 3 months.

Employee Alignment

Employee Alignment

Measures how deeply each employee understands the customer and what actions should be taken to improve customer knowledge.

Reward Readiness

Reward Readiness

Ranks the best employees across key performance areas.

Promotion Readiness

Promotion Readiness

Ranks your employees and identifies those most ready for promotion and the role they are best suited for.

Onboarding Health

Onboarding Health

Measures how effectively new employees are learning to meet expectations and identifies the best training opportunities for accelerating progress.

Case Deflection

Case Deflection

Ranks employees according to their ability to create content to effectively deflect cases.

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