Measures your team`s overall performance delivering outstanding customer experience.
Ranks each employee`s ability to deliver outstanding customer experience.
Identifies the employees most likely to voluntarily exit the company over the next 3 months.
Measures how deeply each employee understands the customer and what actions should be taken to improve customer knowledge.
Ranks the best employees across key performance areas.
Ranks your employees and identifies those most ready for promotion and the role they are best suited for.
Measures how effectively new employees are learning to meet expectations and identifies the best training opportunities for accelerating progress.
Ranks employees according to their ability to create content to effectively deflect cases.