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MEET SHERLOCK YOUR CX DATA ANALYST
YOUR AI-POWERED DATA ANALYST—NO PHD REQUIRED
Sherlock is BespokeCX’s Generative AI chatbot built to simplify the way you analyze customer data. Instead of waiting on analysts or digging through dashboards, Sherlock lets you ask natural-language questions and instantly delivers clear, actionable insights—all powered by your Voice of the Customer (VoC), behavioral, and operational data.
WHY CHOOSE BESPOKECX As your analytics agent
ASK QUESTIONS. GET ANSWERS. INSTANTLY.
ANALYZE DATA ACROSS CHANNELS—ALL IN ONE PLACE
FROM RAW FEEDBACK TO READY-TO-ACT RECOMMENDATIONS
NO DATA SCIENTIST? NO PROBLEM.
FAST, SECURE, AND EASY TO DEPLOY
ASK QUESTIONS. GET ANSWERS. INSTANTLY.
With Sherlock, you can interact with your customer data just like you would chat with a colleague. No code. No SQL. No technical jargon.
Ask things like:
Identify recurring issues and root causes before they drive up call volume
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“Why are CSAT scores dropping on the support page?”
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“What are the top 3 complaints from our premium customers?”
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“How are customers responding to the new onboarding flow?”
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“What’s driving churn among repeat buyers in Q2?”
Sherlock replies with:
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Clear explanations in plain language
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Visual summaries (charts, graphs, tables)
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Contextual insights and next-step recommendations
ANALYZE DATA ACROSS CHANNELS—ALL IN ONE PLACE
Sherlock is plugged into the entire bespokeCX ecosystem, giving it access to:
Survey results
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Web and app behavior
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Voice and chat interactions
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Support ticket data
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CRM and transactional data
Result:
You get a unified, 360° view of customer sentiment, behavior, and experience drivers—instantly.
FROM RAW FEEDBACK TO READY-TO-ACT RECOMMENDATIONS
Sherlock doesn’t just summarize data—it generates actionable insights you can use right away.
It can help you:
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Pinpoint root causes of customer dissatisfaction
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Identify emerging trends and behavioral shifts
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Prioritize issues by impact on NPS, CSAT, or revenue
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Suggest where to optimize content, UX, or service flows
Result:
You move from data to decision in seconds—not days or weeks.
NO DATA SCIENTIST? NO PROBLEM.
Sherlock is built for CX, marketing, product, and support teams—not technical users. It translates complex data models into simple, strategic insights so anyone on your team can make confident, data-driven decisions.
No need to:
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Write SQL queries
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Understand analytics platforms
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Wait on analyst support
Just ask Sherlock—and act.
FAST, SECURE, AND EASY TO DEPLOY
Sherlock lives within the BespokeCX platform and can be activated with zero heavy lifting. It respects your data permissions, integrates seamlessly with your existing tools, and scales with your business.
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