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For Contact Centers

bespokeCX measures contact center performance the right way.  This means carefully tracking your contact center's "speed to satisfy".

FOR CONTACT CENTERS

The Right Way To Measure Contact Center Success

The Big Miss Measuring
Contact Center Success!

Contact centers have moved away from measuring contact center success based on operational efficiency because this type of metric misses the mark.

Traditional KPIs just don't work 

The right way to measure
contact center success!

Successful contact centers focus on "speed to satisfy" because it shows how their efforts improve their brand's value. 

Your contact center's #1 goal

The benefits of the right measurement!

Tracking "speed to satisfy" helps contact centers deepen customer relationships. It re-shapes your decision-making process. Most importantly, it solves many of the daily challenges contact centers face.

The outcome of correctly measuring
contact center success

The Power of Automated 360° Case Reviews
 

bespokeCX Full Specs, Features & Benefits 

Five Tips To Get Started

01

How to quickly transform into a customer-focused contact center.
 
Learn More>

02

How the best contact centers successfully prevent customer defection. 

Learn More>

03

How to reduce the time it takes to resolve a contact center case.

Learn More>

04

The secret to building a  knowledge base that maximizes your contact center performance. 

Learn More>

05

How to design the best contact center survey. 

Learn More>

Trusted by the best to
deepen customer relationships
Deloitte
McDonald's
Pizza Hut
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Palo Alto Networks
Allergan
Disney
Customers
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