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bespokeCX improves your teams' internal efficency.

The Power of Automated 360° Case Reviews

360° case reviews leads to maximum performance!

 360° case reviews accurately measures contact center performance and internal alignment. High contact center performance and alignment results in unbreakable customer relationships.

The power of performance & alignment

The Predictive Power of 360° Case Reviews


The Key Benefits of 360° Case Reviews

One metrics lets your rank employee performance across various dimensions

Employee Health Score ranks your employees from highest performers to lowest.

You can quickly identify which employees need training and in what areas training is required.  

Discover misalignment and have the knowledge to take swift corrective actions

Contact centers are complex human eco-systems and it can be an overwhelming task to evolve these systems. 

Employee Alignment scores allow you to quickly identify areas of misalignment across your contact center.  

One metric to track each new employee's onboarding progress 

You have hired a number of new employees and you need to get them up to speed as quickly as possible.

But how do you do this? 
You track their progress using their Onboarding Health Score

This metric tells you how effectively they are handling their first set of cases and identifies the best training opportunities to accelerate their progress. 

One metric that will tell you which employees are ready to be promoted

Which of your employees is best positioned to be promoted? 

Promotion Readiness Index Score takes the guesswork out of identifying the right candidate to promote.  

It identifies those that possess the right personality traits, qualifications and performance to be successful when given an expanded role.

One metric that identifies which employees deserve to be rewarded and why

The Reward Readiness Index Score identifies employees that are out-performing their peers in specific areas of their work.

This makes it easy to identify and recognize the right employees in order to keep them motivated to produce their best work.

Trusted by the best to
deepen customer relationships
Pizza Hut
Palo Alto Networks
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