Jason Ten-Pow
The numbers don’t lie: how contact center analytics can grow revenue
#CX #CustomerExperience #CallCenter #ContactCenter Since you’ve been reading our blog, you’ve probably noticed that we think data is a...
top of page
Jason Ten-Pow
- Jul 18
- 4 min
Getting to the heart of the matter: how VoC data can improve customer experience
#CX #CustomerExperience #ContactCenter #CallCenter Customer feedback surveys and focus groups have long been the standard in learning...
4 views0 comments
Jason Ten-Pow
- Jul 13
- 5 min
Performance or Experience? What’s more important for a contact center to monitor?
The ones to watch: KPIs that maximize contact center efficiency. #CX #customerexperience #contactcenter #callcenter Customer service...
12 views0 comments
Jason Ten-Pow
- Jul 11
- 3 min
Only 37% of contact centers feel they are using data-driven insights to their best advantage.
Unlocking contact center success with data-driven insights. #cx #customerexperience #contactcenters #callcenters Where would the modern...
7 views0 comments
Jason Ten-Pow
- Jul 6
- 3 min
Why do we tell more people about bad customer service vs. good?
From operational to exceptional: how well-trained agents can attract new business #cx #contactcenter #customerexperience #callcenter...
4 views0 comments
Jason Ten-Pow
- Jul 5
- 4 min
It’s time to consider AI-enabled technology as your contact center training partner.
Above and Beyond: how prioritizing a Culture of learning creates contact center success #AI #CX #customerexperience #callcenter...
5 views0 comments
Jason Ten-Pow
- Jun 29
- 4 min
The secret to a positive workplace that encourages agent retention.
#CX #CustomerExperience #callcenter #contactcenter Treating your team right: how prioritizing a positive work environment can encourage...
8 views0 comments
Jason Ten-Pow
- Jun 27
- 5 min
Training for CX success: how investing in agent training impacts customer service.
#cx #customerexperience #contactcenter #callcenter Much like a triple threat entertainer or athlete, the contact center agent who’s ace...
2 views0 comments
Jason Ten-Pow
- Jun 22
- 4 min
Create commitment, consistency and satisfaction for your contact center’s agents, team and customers
The Teamwork that makes the dream work: how improving agent engagement strengthens CX. #cx #customerexperience #callcenter We’ve all...
4 views0 comments
Jason Ten-Pow
- Jun 20
- 3 min
From old-timey switchboards to super-powered CRMs, contact centers have always embraced technology.
The best of both worlds: how tech and the human touch can optimize contact center CX performance. #CX #ContactCenter #CustomerExperience...
2 views0 comments
Jason Ten-Pow
- Feb 1
- 3 min
Five questions to answer in order to build the best website survey experience!
An effective website feedback survey helps website managers identify areas where their team excels while pinpointing areas for...
50 views0 comments
Jason Ten-Pow
- Jan 31
- 2 min
Improving website satisfaction by identifying and eliminating your performance gaps!
The quickest way to improve customer satisfaction is by doing a better job of matching your website’s performance with your customers’...
31 views0 comments
Jason Ten-Pow
- Jan 30
- 2 min
A knowledgebase you can count on to improve website satisfaction!
Today’s websites implement so many strategies and tactics in their attempts to improve customer satisfaction that there really isn’t a...
31 views0 comments
Jason Ten-Pow
- Jan 26
- 2 min
Getting customer satisfaction unstuck.
How do I actually unlock the right feedback to improve my contact center customer service? The quickest way to improve customer...
23 views0 comments
Jason Ten-Pow
- Jan 26
- 4 min
The top 5 secrets successful website managers don’t want you to know!
Website managers are under increasing pressure to improve their website’s customer satisfaction. With increased demand comes increasing...
47 views0 comments
bottom of page