bespokeCX requires no IT resources from your company: a single line of code placed in your various channels is all that is required to enable this solution.
 

bespokeCX comprehensively measures each action to improve the customers' journey. This information is used to uncover training opportunities, identify top contributors and determine which employees are ready to be rewarded or promoted. It even pinpoints which employees are likely to churn over the next 3 months.

No need to access dashboards or reports; bespokeCX provides critical real-time data where and when your team needs it. This feature saves time that can be converted into more customer improvement actions.

bespokeCX provides a single metric that integrates customer satisfaction, NPS, journey success, employee customer knowledge and employee performance. This single metric provides the most accurate assessment of your brand's ability to meet and exceed your customers' expectations.

​

Speed-to-satisfy is the new standard for measuring customer journey success, preferred not only because it focuses on speed, but on ensuring your customers are truly satisfied. 

Nothing saves a contact center more money than increasing case deflection.  bespokeCX identifies opportunities to improve case deflection by providing a prioritized list of recommendations and a record of the success of these actions to show how your team is saving your company money.