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Benefits of bespokeCX

Why use bespokeCX?

Identify poor customer experiences and determine the right actions to take to repair these experiences before your customer relationships are permanently ruptured.  As customer experiences improve, relationships strengthen until they become unbreakable.

Top 5 Benefits of bespokeCX 

1

Deepen Customer Loyalty

Shows you how to make customer journeys more effortless

Tells you how to eliminate poor channel jumping experiences

Provides critical in-the-moment data to agents to improve interactive customer experiences

2

Improve
Sales

Shows you how to simplify the customers’ path to purchase

Identifies the right up-selling and cross-selling opportunities

Helps you train your agents to be more effective at closing sales opportunities quickly

3

Reduce Support
Costs

Shows you how to decrease the time it takes to resolve cases

Shows you the actions that will increase case deflections

Shows you how to improve the operational efficiency of your entire support team

4

Improve
Agents

Identifies which agents are performing high and low in delivering outstanding customer experiences

Shows you how to quickly and effectively on-board of new agents

Recommends the right agent and coach training opportunities for improving customer experience

Predicts and reduces agent churn

5

Higher
Value

Quick and easy solution to implement

Requires no IT resources to maintain

Improves your team`s operational efficiency

24/7 support included

Saves you money

How bespokeCX helps

Trusted by the best to
deepen customer relationships
Deloitte
McDonald's
Pizza Hut
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Palo Alto Networks
Allergan
Disney
Customers
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