Why you should choose bespokeCX to map your customers' journeys.
The BIG 6 Benefits of bespokeCX
bespokeCX comprehensively measures each action to improve the customers' journey. This information is used to uncover training opportunities, identify top contributors and determine which employees are ready to be rewarded or promoted. It even pinpoints which employees are likely to churn over the next 3 months.
More Actionable Insights
bespokeCX provides a single metric that integrates customer satisfaction, NPS, journey success, employee customer knowledge and employee performance. This single metric provides the most accurate assessment of your brand's ability to meet and exceed your customers' expectations.
Increased Case Deflection
Nothing saves a contact center more money than increasing case deflection. bespokeCX identifies opportunities to improve case deflection by providing a prioritized list of recommendations and a record of the success of these actions to show how your team is saving your company money.
What Our Customers Have To Say
Enterprise Website Owner
"Using bespokeCX allows me to quickly identify top pain areas and formulate hypotheses and action plan based on customer feedback. What used to take me weeks to compile now takes 1-2 hours."
Digital Analytics Consultant
“I have relied on ONR's bespokeCX team for a variety of projects, from nimble ad hoc requests to a full-blown interactive, data-driven portal development. Many partners can get stuck telling only what happened in the past. BespokeCX moves the conversation forward detailing how to improve the customer journey with practical, actionable steps.”
Global CX Manager
“I’m often asked who we work with to identify and execute our creative leading-edge CX initiatives. I am always happy to share that ONR's bespokeCX is that team.”